I recently had the privilege of being a guest on NAB Digital Next, hosted by Brad Carr, NAB’s Executive of Innovation & Partnerships. During our conversation, we explored some of the most crucial aspects of Emotional Intelligence (EI) and its role in today’s workplaces—an area I’m deeply passionate about.
With over 20 years of experience across industries like NAB, realestate.com.au, and Amazon, I’ve witnessed firsthand how Emotional Intelligence can transform not only individual leaders but entire teams and organizations. From my time managing internal training for Amazon Web Services (AWS) in the APAC region to creating the global speaker coaching program for Amazon Ads, I’ve seen the value EI brings to fostering more resilient and empathetic work cultures.
In the podcast, Brad and I touched on several key themes, including:
- The Importance of EI in Business Strategy and Work Culture
We discussed how EI is becoming increasingly critical in shaping business strategies and fostering healthier, more effective work environments. - Making Space for Curiosity and Creativity
We talked about the importance of nurturing curiosity and creativity in the workplace, even amidst the pressures of a fast-paced corporate world. - The Generalist Mindset with a Specialized Skill Set
Brad and I discussed the concept of maintaining a generalist mindset while honing a specialized skill set—an approach that can help leaders remain adaptable and innovative in a rapidly changing landscape. - Empathy in Leadership
Another focus of our conversation was empathy—how it can be a key differentiator for leaders who want to inspire their teams and build trust in the workplace. - Continuous Learning and Upskilling
We also explored the importance of continuous learning and upskilling as part of professional growth, especially as businesses and industries evolve.
If these topics resonate with you, I encourage you to listen to the full episode. You can find NAB Digital Next on SoundCloud, Spotify, or Apple Podcasts.
I’m excited to continue sharing my experiences and insights on Emotional Intelligence and leadership with leaders across Australia and beyond.